Customer Support Contact

Should you still have any question after visiting our Website, please feel free to contact our Customer Service Department:

Eco-Counter Customer Support Department
North America

Tel: +1-514-849-9779
TollFree: +1-866-518-4404

600-3981 St-Laurent Blvd
Montréal, QC
H2W 1Y5, Canada
Europ/Word

Tel: +33 (0)2.96.48.48.83
Fax: +33 (0)2.96.48.69.60

4 rue Charles Bourseul 22300 Lannion France.

open at: 9h00 - 12h00 and 14h00 - 18h00 (monday to friday )
So as to best help you , our Customer Support Team will need the following information:

Hardware:

The type of sensor you have (Acoustic Slab, Pneumatic Tube, ZELT Inductive Loop…)

The type of logger you have (Eco-Twin, Eco-Combo Bluetooth…) and the serial number of your logger (indicated on the logger)

The type of Pocket PC you have (Palm or Pocket PC) and its references if applicable

Software:

The name and version of your Data Analysis Software (Eco-PC, Exchange, Eco-Visio)

The name and version of your Data Retrieval Software (Eco-Pocket or Eco-Link)