Customer Support Contact

Should you still have any question after visiting our Website, please feel free to contact our Customer Service Department:

Eco-Counter Customer Support Department
North America

Tel: +1-514-849-9779
TollFree: +1-866-518-4404

600-3981 St-Laurent Blvd
Montréal, QC
H2W 1Y5, Canada

Tel: +33 (0)
Fax: +33 (0)

4 rue Charles Bourseul 22300 Lannion France.

open at: 9h00 - 12h00 and 14h00 - 18h00 (monday to friday )
So as to best help you , our Customer Support Team will need the following information:


The type of sensor you have (Acoustic Slab, Pneumatic Tube, ZELT Inductive Loop…)

The type of logger you have (Eco-Twin, Eco-Combo Bluetooth…) and the serial number of your logger (indicated on the logger)

The type of Pocket PC you have (Palm or Pocket PC) and its references if applicable


The name and version of your Data Analysis Software (Eco-PC, Exchange, Eco-Visio)

The name and version of your Data Retrieval Software (Eco-Pocket or Eco-Link)